From our house to yours

Shipping Policy

Effective October 5, 2026

Order processing

Paid, in-stock orders are normally prepared for shipment within 3–5 business days, excluding weekends and U.S. holidays. Preorders, group buys, custom items, backordered products, or listings with a stated release window follow the timing shown on the product or order page.

Processing time is separate from carrier transit time. An order is considered shipped when it is placed with the carrier.

Destinations, rates, and transit

We ship to eligible addresses offered at checkout. Available services, rates, restrictions, and estimated transit times are displayed before payment when configured. Carrier estimates are not guaranteed delivery dates. Certain products or destinations may be unavailable because of legal, carrier, temperature, safety, or provider restrictions.

Tracking

When tracking is available, it will appear in your PepsPlanit order details and may also be sent by email. Tracking can take time to update after a label is created. A label-created status does not necessarily mean the carrier has possession of the package.

Address changes

Review your address before submitting payment. Contact support@pepsplan.it.com immediately if a correction is needed. We cannot guarantee changes after fulfillment begins. Additional carrier, intercept, reshipment, or return-to-sender charges caused by an incorrect customer-provided address may be the customer’s responsibility.

Delays and unavailable items

If we learn that we cannot ship within the promised timeframe, we will notify you and provide an updated shipment date or the option to cancel for a prompt refund when required. If an item cannot be fulfilled, we may cancel that item or order and refund the applicable payment, including applicable charges required by law. We will not substitute a materially different product without your agreement.

Lost, damaged, or marked-delivered packages

For visible damage, an incorrect item, or missing contents, contact us within seven calendar days of delivery with the order number and clear photographs of the packaging, label, and contents. Keep all packaging until the review is complete. For a package marked delivered but not received, check the delivery location and household members, then contact the carrier and PepsPlanit promptly so available claim options can be reviewed.

Contact

Shipping questions may be sent to support@pepsplan.it.com.