Order care

Returns & Refunds

Effective October 5, 2026

Final-sale policy

Except where applicable law requires otherwise, PepsPlanit purchases are final sale. We do not accept change-of-mind returns or exchanges. This protects product integrity and applies especially to opened or sealed consumables, skincare and hygiene-sensitive products, personalized items, group-buy or preorder items, clearance items, and digital content after access or delivery.

Damaged, defective, incorrect, or incomplete orders

If your order arrives damaged, defective, incorrect, or missing an item, email support@pepsplan.it.com within seven calendar days of delivery. Include your order number, a description of the issue, and clear photographs of the shipping package, shipping label, product packaging, lot or identifying information, and affected item. Keep the product and all packaging until we provide instructions.

After review, we may offer an appropriate replacement, reshipment, partial refund, or full refund. We may require return of an item using provided instructions. Do not send an unauthorized return.

Order cancellation

You may request cancellation before fulfillment begins, but cancellation is not guaranteed once processing, allocation, picking, packing, customization, or shipment has started. If we cannot fulfill or timely ship an order, we will provide the cancellation and refund rights required by applicable law.

Refund method and timing

Approved refunds are issued to the original payment method unless applicable law requires another method. PepsPlanit records the refund when submitted, but your bank or payment provider controls when the credit appears. Original shipping charges are not refundable unless the refund results from our error, failure to ship, or another circumstance requiring reimbursement. We do not substitute store credit for a refund when the law requires return of the original payment.

Digital products

Digital products are final sale after the download, delivery, or access entitlement is provided. If a file is materially defective or access fails, contact us so we can restore access or provide another appropriate remedy. This does not limit rights that cannot be waived under applicable law.

Payment disputes

Please contact us first so we can investigate and attempt to resolve an order or refund concern. Nothing in this policy limits your lawful rights with your card issuer or payment provider.

Contact

Return, cancellation, and refund requests may be sent to support@pepsplan.it.com.